Terms & Conditions
E-Commerce Terms of Service & Colostrum Quality Standards
Terms of Service & E-Commerce Agreement
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Customer") and Jay Bhavani Dairy ("we", "us", "our"), a dairy products business operating out of Surat, Gujarat, India. By accessing or purchasing from our website, mobile application, or authorized distribution channels, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website.
Last updated: January 2026
1. Acceptance of Terms & Eligibility
You must be at least 18 years old, or accessing the site under the supervision of a parent/legal guardian, to place an order. By placing an order you confirm that all information you provide (name, shipping address, contact number, email) is accurate and that you have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.
2. Product Quality & Bio-Active IgG Grade
Jay Bhavani Bovine Colostrum is 100% natural, unadulterated first-milking cow colostrum processed under low-temperature freeze-drying. Natural color and taste variations may occur across seasonal harvests. Product descriptions, images, and nutritional claims are provided in good faith; consult a healthcare professional before use if you are pregnant, nursing, or have a pre-existing medical condition.
3. Pricing, Offers & Order Acceptance
All prices are listed in Indian Rupees (INR) inclusive of applicable GST. Jay Bhavani Dairy reserves the right to modify prices, correct listing errors, or discontinue promo codes/offers without prior notice. Placing an order is an offer to purchase; a contract of sale is formed only once we confirm dispatch of your order via email/SMS. We reserve the right to cancel any order suspected of fraud, pricing errors, or violation of these Terms.
4. Payments & PhonePe Payment Gateway
All online payments on this website (UPI, Cards, Net Banking, and Wallets) are processed through PhonePe Payment Gateway, a third-party, RBI-authorized payment aggregator. When you choose an online payment method, you will be redirected to PhonePe's secure checkout, and your transaction will additionally be governed by PhonePe's own Terms of Use and Privacy Policy. Jay Bhavani Dairy does not receive, store, or process your full card number, CVV, UPI PIN, or net-banking credentials at any point — these are collected and processed directly by PhonePe under PCI-DSS compliant infrastructure. Cash on Delivery (COD) remains available as an alternative for eligible pincodes.
5. Cancellation, Returns & Refunds
Order cancellations, replacements, and refund timelines are governed by our . Approved refunds for payments made via PhonePe are credited back to the original payment source through PhonePe's refund process, typically within 24 hours to 7 business days depending on your bank/UPI provider.
6. Shipping & Delivery
Dispatch timelines, delivery charges, and serviceable pincodes are detailed in our . Risk of loss and title for products pass to you upon delivery to the shipping carrier.
7. Intellectual Property
All content on this website — logos, product photography, packaging design, and written material — is the exclusive property of Jay Bhavani Dairy and is protected under Indian copyright and trademark law. It may not be reproduced or used commercially without prior written consent.
8. Limitation of Liability
To the maximum extent permitted by law, Jay Bhavani Dairy shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including delays or failures caused by our third-party logistics or payment partners (including PhonePe), except where such liability cannot be excluded under Indian law.
9. Governing Law & Jurisdiction
These Terms are governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Any dispute shall be subject to the exclusive jurisdiction of the competent courts in Surat/Bhavnagar, Gujarat.
10. Grievance Officer & Contact
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, grievances may be addressed to our Grievance Officer at admin@jaybhavanidairy.com or +91 98765 43210. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.